Payment Policies.
All services must be paid on the date request 15 days before client arrival) otherwise, the reservations would be canceled.
All passengers must have all services paid to be attended in Panama.
For group reservations, we request a 50% deposit for all services included in the itinerary, 60 days before group arrival and the rest 45 days before group arrival. Other payment policies would apply depending on the suppliers and seasons. These must be written down on the invoice and confirmation.
Mandatory Prepayments
Due to the high demand for rooms and flights in different seasons, some hotels and airlines would request a mandatory payment to guarantee the rooms. Although our executives at the sales department will inform on each itinerary confirm these policies, including date limit and rooming list.
If these payments are not received on the time request, TOURISM GUIDE SERVICES would not be responsible for any automatic cancellation of services. The policy depends on any of our suppliers involved.
PAYMENTS PROCEED INSTRUCTIONS
1. Wire transfer charges must be paid by the company sending the money to TOURISM GUIDE SERVICES, when calculating the amount to be paid, please add your local bank transfer fee.
2. Select one of the following banks and provide complete information to your bank.
3. Also provide your bank, your company name (as known by our sales staff), the name of the clients traveling, or the invoice(s) number(s).
4. To send a transfer from abroad in an efficient manner, it is important that this information be given exactly and completely to your bank, otherwise the funds may be sent elsewhere and their arrival to our account in Panamá will be delayed.
5. To avoid rejections on the Panama Bank system, please make sure that the wire transfer has to be done in a bank and not in another institution.
6. All the payments made by credit card will have an extra charge of 4% of the handle. Credit Card payments can be in our office, in the place where you are staying, by a link provided by one of our bank suppliers. We accept PayPal, please ask for our contact’s name and thru our page www.tourismguideservices, where also you can get our products and services.
7. Finally, please confirm payment by sending a copy of the deposit slip from your bank to via e-mail: info@tourismguideservices.com.
Responsibilities
TOURISM GUIDE SERVICES makes known that it is only an intermediary between the passenger and the companies which provide the services in the itineraries, such as hotels, transportation companies, restaurants, local airlines, among others.
All the providers are selected carefully and fulfill the necessary requirements to provide the services, having established records for being consolidated and efficient business.
TOURISM GUIDE SERVICES will not assume additional expenses due to strikes, earthquakes, weather conditions, accidents, the condition of the highways and roads, or forces beyond our control, and reserve the right to change or cancel any tour or service without previous notice, or to use the services of other affiliated companies if necessary.
Cancellation policies
There would be NO reimbursement in case of cancellation less than 72 hours before the service. Cancellations made in advance; TOURISM GUIDE SERVICES would reimburse depending on the policies of the suppliers.
In case of a medical emergency, we will charge 50% of the total package and Next Travel will request an original medical certification.
Luggage
The standard size of luggage and one carry on per person is included in all our quotes. Extra luggage, surf boards, bicycles and similar will be charge directly to the client for a separate and private transportation
